The Experienced Secretary: Refreshing Your Skills & Enhancing Your Performance

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The Experienced Secretary: Refreshing Your Skills & Enhancing Your Performance

This leading edge program for experienced secretaries and assistants will focus on a full range of self-management, assertiveness, communication techniques and interpersonal behaviors. Creativity and problem solving skills will be sharpened so that participants can engage in effective analytical decision-making activities that will enhance job performance and enrich the relationship and contribution to their manager(s).

Program Objectives:

After attending this course you will be able to:

Review your performance and explore ways to broaden the scope and responsibility of your job.
Use assertiveness, persuasive & positive communication
Communicate with greater confidence and effect: face-to-face, by telephone, correspondence, or e-mail.
Communicate on behalf of your manager.
Use proactive techniques to overcome difficulties that arise when working in a multi-manager environment.
Build Productive Relationships with others.
Build your confidence and deal with pressure effectively to reduce stress and control conflict in the workplace.
Use creative and systematic thinking skills to solve problems, make decisions and achieve more.
Expand your range of interpersonal skills to enable you to prevent a problem turning into a crisis and help you deal more effectively with difficult managers, colleagues and external contacts.

Recommended Participants:

Experienced and ambitious secretaries/assistants who are looking to increase their self-confidence, effectiveness and value to their manager/team and organization, whilst enhancing their own job satisfaction and prospects for personal advancement.

Duration: 2 Days.

Click here to register.

Tailored Courses Every open course can be tailored to the exact needs of your organization and run as an in-company training program.

"Extra-run" Courses The date of the course you are interested in already passed?

Fill out the Extra-Run Courses Form and send it to IMI and we will carry out an extra-run of the course as soon as a minimum number of participants request this course.

If you have any inquiries, please click here.