effectively handling difficult people

Effectively Handling Difficult People

“Treat people the way they are and they will remain the way they are.Treat people as if they were what they could be, and you help them become what they are capable of becoming”

Dealing with difficult people can be time consuming and exhausting. This is true whether the difficult person is a colleague or someone from outside your department. We spend much of our life dealing with "difficult" people and more often than not, we come away from the encounter feeling frustrated and drained.

Being able to handle difficult people so that both parties feel there is a positive outcome from the situation makes life easier at work and in personal life. This session gives the participants the "how to's" of effectively handling difficult people.

Benefits and Added -Value:

By the end of this session participants will be able to:

Defining ‘difficult people’.
Identify And Understand Different People Personality Types.
Why People Become Difficult And What To Do About It.
Identify The Barriers In Dealing With Difficult People.
Minimize The Impact Of Personality Conflicts On Performance.
How To Deal With Each Personality Type & Develop Constant Win – Win Communication.

Recommended Participants:

This workshop is designed for all professionals who want to improve their interpersonal communication capabilities and dealing with difficult people in particular, in order to achieve greater results.

Duration: 1 Day.

Click here to register.

Benefit From Our

Tailored Courses Every open course can be tailored to the exact needs of your organization and run as an in-company training program.

"Extra-run" Courses The date of the course you are interested in already passed?

Fill out the Extra-Run Courses Form and send it to IMI and we will carry out an extra-run of the course as soon as a minimum number of participants request this course.

If you have any inquiries, please click here.