Excellence in Service: Understanding your customers needs

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Excellence in Service: Understanding your Customer Needs

Have you embarked on the journey of improving customer service? How would you like to provide great customer service, learn to relate to your customers, fulfill their basic needs and exceed their expectations?

This interactive program will give you and your employees the best chance of enhancing your people skills and increasing your effectiveness and productivity.

Program Objectives:

After this program you’ll be able to:

Measure customer satisfaction and loyalty
Deliver creative customer service
Handle customer complaints and minimize customer dissatisfaction
Turn each complaint into an opportunity to sell
Avoid common customer service pitfalls
Deploy retention strategies to keep customers for life
Create service guarantees that produce results at an affordable price
Essential elements for an effective customer measurement system
Developing strategies to anticipate customer needs & wants and respond to them in a timely manner
Recruit and manage your staff for peak performance and excellent customer service
Deal with anger positively
Differentiate between merely satisfying your customer and delighting them
Follow-up action

Recommended Participants:

This program is designed to help customer service professionals, sales representatives, small business owners and other company personnel dealing with customers to improve their service and better handle daily pressures and angry customers.

Duration: 2 Days.

Click here to register.

Tailored Courses Every open course can be tailored to the exact needs of your organization and run as an in-company training program.

"Extra-run" Courses The date of the course you are interested in already passed?

Fill out the Extra-Run Courses Form and send it to IMI and we will carry out an extra-run of the course as soon as a minimum number of participants request this course.

If you have any inquiries, please click here.