Customer relationship management

Benefit From Our

Customer Relationship Management

Turn every contact with your customer into an opportunity to build loyalty ... uncover profitable "hidden" needs ... upsell, cross-sell and re-sell. From basic topics to implementing the latest technology, seminar that covers all the CRM essentials.

Through a successful Customer Relationship Management, organizations and companies will be able to capitalize on the benefits of identifying and exploiting new channels to satisfy the customer.

Benefits and Added -Value:

The main objective of this program is to deepen customer relationships and increase customer loyalty for greater profitability. Upon attending this course you will be able to:

Understand the essentials of Customer Relationship Management (CRM)
Define your business objectives for CRM
Learn how to initiate and plan for a successful CRM
Deepen customer relationships and increase customer loyalty
Develop and implement CRM strategies
Decide on the systems and technologies to support CRM
Measure and evaluate the success of CRM

Recommended Participants:

This course is designed for Executive Managers, Marketing Directors and Senior Managers who need to develop a strategy for applying technology to their marketing processes. This involves also executives from other sectors as sales, customer service and research.

Duration: 2 days

Click here to register.

Tailored Courses Every open course can be tailored to the exact needs of your organization and run as an in-company training program.

"Extra-run" Courses The date of the course you are interested in already passed?

Fill out the Extra-Run Courses Form and send it to IMI and we will carry out an extra-run of the course as soon as a minimum number of participants request this course.

If you have any inquiries, please click here.